Changes between Initial Version and Version 1 of TracSupport


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Timestamp:
Nov 14, 2014, 6:10:09 PM (10 years ago)
Author:
trac
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  • TracSupport

    v1 v1  
     1= Trac Support = 
     2 
     3Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki]. The latter is the authoritative source for the TracGuide (administrator and user guides for Trac). 
     4 
     5There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. 
     6 
     7Before you start a new support query, make sure you've done the appropriate searching: 
     8 * in the project's [trac:TracFaq FAQ] 
     9 * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List] 
     10 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. 
     11 
     12Please '''don't''' create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! 
     13 
     14---- 
     15See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]